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Frequently Asked Questions

Take a look through some of our frequently asked questions. If there is anything else you would like to ask our team or for further information regarding our services please contact our team today. 

0800 060 8729


Our FAQ Section

Take a look through some of our frequently asked questions. If there is anything else you would like to ask our team or for further information regarding our services please contact our team today. 

    0114 463 0002

    (Local Landline Rates Apply)

    Our Timeshare Cancellation FAQs

    What guarantees do I have?

    These are some of the guarantees The Timeshare Advice Line Offers clients when cancelling an unwanted timeshare.

    • We will only take you on as a client if we are 100% certain we can help.
    • We guarantee that you don’t pay us a penny until the job is done.
    • All our fees are fixed with no hidden extras.
    • We will always give you the best possible price for your cancellation.
    • We guarantee to beat any like for like quote.
    • You will receive full legal confirmation your timeshare has been cancelled – Before any fees are made payable.
    Are you a UK registered company?

    Yes. The Timeshare Advice Line was formed in 2015. The Timeshare Advice Line Ltd is a registered company in England and Wales. UK company registration number 09923793. To view all our legal company information click here.

    Are there any upfront fees of any sort?

    None whatsoever. You should never ever take the risk of paying upfront charges to a company or individual to cancel your timeshare. Many owners have had bad experiences you should expect to have peace of mind during your timeshare cancellation. Most disposals are completed within 6 – 8 weeks and we take payment only when you are timeshare free. If a company has asked you to pay upfront charges or take out indemnity insurance contact us today.

    What are the costs involved?

    Firstly,we never charge upfront fees. Our pricing starts from £999 all inclusive and you have no hidden extras or nasty surprises. We have consistently found our pricing to be the most competitive in the market – Hence our price match promise. In some cases, we can cancel your timeshare for less than you would pay in annual fees.

    Do I have to attend a meeting?

    No! There is no need for you to attend any sort of meeting. If a company insists you go to a meeting you will usually find high-pressure sales tactics are used. One of these tactics is to throw a lot of attractive figures at you to lure you into handing large upfront fees – Before any work has started and certainly not completed.  Best avoided. Contact us today to find out more.

    How long does it take?

    On average our timeshare cancellations take around 6 to 8 weeks. In some cases it can be done quicker and in some cases it can take a little longer depending on the resort and your situation. Contact us today to find out more.

    What Timeshares Can You Deal With?

    We can deal with any timeshare resort or points company. However, each owner’s situation is different and you just need to complete an assessment to establish exactly what your situation is and identify what could be done to dispose of your ownership. We will only take you on as a client if we are certain we can be of assistance to you. To find out more contact us today.

    Can I sell my timeshare?

    Unfortunately not. The Timeshare resale market collapsed some years ago now rising fees and perpetuity contracts have made the sale of second-hand timeshare weeks nigh on impossible. You can often book a week at a timeshare resort online cheaper than owner’s pay in maintenance fees.

    Our Timeshare Claims FAQs

    How do I know if I have a claim?

    We will initially speak to you about your situation if we feel you have the potential for a claim we will send you an assessment survey to complete and request copies of your paperwork.  The lawyers will look at your information and then contact you directly with your options. Click here to find out more.

    What are the costs involved?

    This will vary dependent on the type of claim and the process to be followed.  The lawyers we work with share our company ethos and do not charge large upfront fees to proceed.  After reviewing your case they take claims forward on both no win no fee and a fixed fee basis.  They would discuss this in a free telephone consultation prior to you instructing them to start work. Click here to contact us today.

    Do I have to attend a meeting?

    No, We complete your initial assessment either online or over the phone.  We have found that when a company insists you visit their offices to meet with their experts often this becomes a hardcore sales presentation in which they persuade you to hand over large sums of cash to start the process.  Often these meetings are advertised as no win no fee, but that is not the case when you arrive!

    How much compensation can I expect to receive?

    Each case is different. In summary, the more you have paid into your timeshare purchase the higher your claim amount will be. The lawyers will be aiming to stop all future payments and to recover all monies paid.

    My payments are not up to date can I still claim?

    If you have fallen behind on the payments for your timeshare you may still be eligible to make a claim.  Each owners situation is different and we would need to speak to you directly to establish what could be done to help you reclaim.  In this situation it is important to act quickly, the longer you leave things the less chance there will be of you being able to make a successful claim.

    How long does it take?

    This varies depending on the type of claim you have and what jurisdiction it falls under.  We will submit your case to the lawyers for a free review, after this is completed they will be able to advise you of the strength of your claim and how long they would expect it to take.

    I have a Spanish timeshare, are these now illegal?

    Recent Spanish Supreme Court rulings have stated that timeshare contracts signed in Spain after the 7th of January 1999 should not run for more than 50 years plus must be affixed to set week and unit number, plus other terms.  This means that many owners now have the option to apply to the Spanish courts to have their timeshare contracts declared null and void and have all monies paid returned to them.  This is a lengthy process due to the backlog of cases in the court system but is a real option for those who qualify.  Our lawyers have obtained litigation funding to pursue such cases, so please contact us today if you feel you could be affected.

    I no longer have my timeshare, can I still claim?

    Possibly, we would need to know the full details of your situation to let you know if you are still entitled to pursue a claim.  It is best to act quickly as certain types of claim do have time limits.

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